FAQs for #UF24

Everything you need to know about Urban Future 2024 in Rotterdam.


#UF24 will be taking place in the wonderful city of Rotterdam, Netherlands.

The main venue is:
Rotterdam Ahoy Convention Center

Ahoyweg 10, 3084 BA Rotterdam, Netherlands


Where exactly will #UF24 take place?

#UF24 will take place in Rotterdam, Netherlands. The main venue for all the conference sessions on June 5 and 6 is Rotterdam Ahoy, located at Ahoyweg 10, 3084BA Rotterdam – Rotterdam Ahoy is excellently accessible by bus, metro, and train. From the bus and metro station Zuidplein, it takes only 5 minutes to walk to Ahoy!

The field trips on June 7 will be spread all around the city.

How do I get to Rotterdam?

By train or bus: If you arrive at Rotterdam Main Station you are right in the center of the city. When travelling via NS (train), it is possible to check in and out using your contactless debit card, credit card or mobile. But we can also recommend to DOWNLOAD THE NS APP for easy payment.

By plane: For air travel there are two options, the Amsterdam Airport Schiphol and the airport of Rotterdam The Hague. Use the train terminal inside the airport and take one of the super convenient direct train services to the city of Rotterdam. From Schiphol it takes about 30 min from Rotterdam The Hague even less with metro line E or bus 33.

How to get around in Rotterdam?

Rotterdam offers a great public transportation system. To get the most out of your journey, we suggest DOWNLOADING THE RET APP to buy your tickets. For about 9.50, you can purchase a day ticket and ride as much as you want.

Moreover, Rotterdam is a very pedestrian and bicycle-friendly city, making it convenient to explore on foot or by bike.

Do you have hotel recommendations?

Rotterdam Partners has set up a booking platform with a variety of hotel options to choose from. You can find the HOTEL OPTIONS HERE.

As June is a very popular month in Rotterdam, please make sure you book your accommodation early! Prices might rise.

How do I get my conference pass?

You’ll receive your pass directly at the event venue. The check-in desks are located in the first floor of Rotterdam Ahoy.

Just provide your name, and you will get your own badge, serving as a ticket for all venues and sessions.

Check-in times:

  • June 4,  2:00 pm – 7pm
  • June 5, 7:30 am – 6 pm
  • June 6, 8:00 am – 6 pm

Once you’re checked in for #UF24, all you need to do is take your conference pass and put it around your neck 🙂

Do I need to print my registration confirmation to get my conference pass at the check-in?

No, you don’t need to print anything. We only need your name 🙂

Why do I need different email addresses for buying multiple tickets?

The email address provided will be used as the participant’s conference ID. You will receive all conference information, along with access to the app, with this email. Therefore, it must be a unique email that is only used with this registration and not used with any other participants.

However, you can enter a second email as CC, which can be used again and again.

Do I have to pre-register for conference sessions?

No, you don’t have to register for sessions.

As always, you choose the session you want to attend and just show up. With limited capacity, be sure you are there on time.

Very few selected sessions, however, do require pre-registration: those sessions are specifically marked.

All field trips, in contrast, do require pre-registration.

Do I have to pre-register for field trips?

Yes, you have to register for your field trips!

Pre-registration to field trips is mandatory as available seats are usually highly limited. Pre-registration will open on May 7 and as a ticket holder, you’ll be informed well before the registration window opens.

Please be aware: As we have long waiting list for most field trips, we have to charge a no-show fee of 15 € in case you don’t show up without cancelling the trip before Thursday, June 6, 1  pm. If you cancel the field trip until that time, no additional fee applies.

Where do I find the programme of #UF24?

You can find the PROGRAMME HERE.

The final event programme including all sessions and speakers will be released on our website by mid May, 2024.

How can I recommend a speaker or a topic?

We cannot wait to receive your input!

Please send us your recommendations for PEOPLE, PROJECTS or PLACES here.

Which side events will be part of #UF24?

Side events will be announced together with the final programme.

How can I apply to become part of the Young Leaders crew for #UF24?

The Young Leaders Programme is a special track of Urban Future events directed at passionate, young people (30 years or younger) who want to change the future of our cities for the better.

This year’s Young Leaders have already been selected. All details to be found on our YOUNG LEADERS PAGE.

What if I want to join the event with a delegation?

We’d love to see you joining our event with a larger group of people from your organisation, company or city!

To get you the right offer, please get in touch with Elke Babel-Sutter at tickets@urban-future.org.

What is the language of the conference?

The conference language is English.

#UF24 brings together CityChangers from all over the world. In order to make the experience most enjoyable for everyone, all Urban Future sessions will be in English.

Will all conference sessions be held in English and will translations be available?

All speakers will deliver their inputs in English.

There won’t be any translation services.

Can I transfer my ticket to someone else?

Yes, the ticket may be transferred to another person before #UF24 has started.

To make a name change, contact the Urban Future service team at tickets@urban-future.org. Please note that for name changes, a fee of €15 applies.

Is catering included in the ticket price?

Coffee, Tee, Water as well as fruits and cake will be provided.

Lunch and dinner are not included in the ticket price.

On site you can buy cold and hot dishes directly from the caterer. Please be aware that you can only pay with card (credit or debit card) – no cash payment possible.

Can I get a confirmation of attendance?

Yes, of course. Reach out to tickets@urban-future.org if you need one.

I have a valid ticket from one of the conference editions that were cancelled due to Covid. How do I register for #UF24?

Please email Elke Babel-Sutter at tickets@urban-future.org.

Do I get my money back if I cannot attend the event?

No, we are afraid not. But you can transfer your ticket to someone else. A fee of 15 € applies for name changes.

I require special assistance or have accessibility needs. Is the venue fully accessible?

Yes the venue is fully accessible.

We do our best to make Urban Future events as inclusive, supportive, and safe as possible. If you have any special requirements, please contact us at tickets@urban-future.org and we will work with you to best meet your needs.

Is there a special dress code?

We want you to soak up the fun and feel good at our events. To keep the vibes professional yet chill, we suggest rocking business casual attire.

Listen up, field trippers! We’re gonna have a blast on June 7th, but don’t forget to bring your comfy shoes so you can make the most of this adventure!

Are there any online / hybrid elements at #UF24?

We strive to make this an immersive experience and do not currently hold online elements – all sessions and field trips are in person.

Want to be part of it?